Refund & Cancellation Policy
Last Updated: May 7, 2025
Thank you for choosing Quickvisa (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Refund & Cancellation Policy explains how and when customers are eligible to cancel and receive a refund for use of our e-ticket facilitation services for travel to and from the Dominican Republic (collectively, the “Services”). By using our Services, you agree to the terms and conditions in accordance with this Policy.
Thank you for choosing Quickvisa (“Quickvisa,” “we,” “our,” or “us”). We are committed to delivering secure and efficient e-ticket facilitation services (“Services”) for travelers to and from the Dominican Republic. This Refund & Cancellation Policy outlines the terms under which customers (“you,” “your,” or “Customer”) may cancel their order and/or request a refund for Services purchased through our platform.
By using our Services, you acknowledge and agree to the terms set forth in this Policy, in addition to our Terms of Use and Privacy Policy. This policy is applicable to all orders placed via our website or authorized channels.
1. Full Refund Eligibility (100%)
Customers are eligible to receive a full (100%) refund of the service fee under the following conditions:
A written request for cancellation and refund is submitted prior to delivery of the requested eTicket to the customer’s provided email address.
The request must be sent via our official contact form or emailed directly to [email protected]
The cancellation request must be timestamped before the dispatch of the eTicket by our fulfillment team.
Once an eTicket has been successfully delivered via email, the service is deemed fully rendered, and the Customer will no longer be eligible for a full refund.
2. Partial Refund Eligibility (50%)
If the Customer has already received the eTicket but wishes to cancel their order, they may be eligible for a 50% refund of the service fee provided that they submit verifiable documentation to support one of the following conditions:
Cancellation of airline or other transportation tickets.
Official documentation or credible proof showing inability to travel (e.g., medical certificate, legal documentation).
A certified statement or proof of a serious illness or death in the immediate family.
Confirmation that the same eTicket has already been obtained independently via the official government portal or a separate authorized provider prior to Quickvisa fulfilling the request.
Requests for partial refunds must be submitted within seven (7) calendar days of receipt of the eTicket, along with supporting documentation. All requests will be reviewed on a case-by-case basis, and Quickvisa reserves the right to approve or deny a refund based on the evidence provided.
3. Change or Correction of Information
If a customer identifies an error in their submitted eTicket information (e.g., name, passport number, travel dates), they may request a correction at no additional charge. Requests must be submitted via our official contact form or via email within 48 hours of receiving the eTicket.
Correction requests do not constitute grounds for a full or partial refund.
Quickvisa will make reasonable efforts to process the correction promptly; however, accuracy of resubmission may depend on processing limitations of third-party systems, including government portals.
In cases where errors result from incorrect information submitted by the Customer, Quickvisa assumes no liability for delays or travel disruptions.
4. Non-Refundable Circumstances
No refunds will be granted under the following conditions:
The eTicket has already been successfully delivered and no qualifying partial refund reason is provided.
The Customer provides incomplete or inaccurate information that prevents successful processing of the eTicket.
Failure to use the eTicket or complete travel for personal reasons not covered under Section 2.
Requests submitted beyond the eligible refund window (7 days for partial refund consideration).
Disputes initiated after payment chargeback without prior communication with Quickvisa.
5. Processing of Refunds
Approved refunds will be processed within 2 to 10 business days of confirmation, depending on the method of original payment. Refunds will be issued to the same payment method used at the time of purchase unless otherwise agreed in writing.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Address: 8 The Green, Dover, DE, 19901, USA